We want you to know how seriously we take your privacy, so please read our privacy policy, which we’re sure will address any worries you may have:
If you submit your information we’ll keep it for the purposes of contacting you and we won’t share it with anyone else.
QRC HVAC & Refrigeration (“QRC”, “we”, “our”, “us”) may collect certain personal information from you when you opt in to receive SMS text messages from us. This may include your name, mobile phone number, service address, and any communication preferences you choose to provide. By submitting your mobile number, you are consenting to receive text messages from QRC related to our services, offers, scheduling, promotions, and any updates.
How We Collect Information
We collect SMS-related data through:
- Online forms on QRC123.com
- Comfort Club and promotional offer enrollment forms
- Appointment scheduling and service requests
- Phone or in-person opt-ins
- Attended conferences or events
- Text message keyword or reply-based opt-ins
- Online chat functionality
- Subscribe to our mailing lists, newsletters, or other forms of marketing communications; Respond to or participate in surveys, sweepstakes, or contests
How We Use Information
We may use your information to:
- Send promotions, service reminders, appointment updates, and customer alerts
- Provide support and deliver HVAC and Refrigeration services you request
- Improve message relevance and customer experience
- Maintain compliance records required for 10DLC messaging
Message frequency may vary. Standard messaging & data rates may apply.
How We Protect Your Data
To safeguard personal data we:
- Utilize administrative, technical, and physical security standards
- Restrict access to authorized personnel only
- Store data in secure and compliant environments
We do not sell, rent, or share your mobile phone number with unaffiliated third parties for their own marketing purposes. We are committed to protecting your information. We use a variety of technical and organizational security measures to safeguard your data against loss, misuse, unauthorized access, or damage. However, please be aware that no internet or email transmission is ever 100% secure or error-free. We ask you to keep this in mind when disclosing any information to us.
Opt-Out Options
You may opt out of SMS marketing at any time by:
- Replying STOP to any QRC message
- Contacting us at (336) 788-5407 or workorder@qrc123.com
You may reply HELP for customer assistance.
We will promptly honor all unsubscribe requests as required by TCPA and CTIA guidelines.
Data Retention
We retain SMS-related customer data only for:
- Providing HVAC services and customer communication
- Recordkeeping required by law or carrier compliance
- Maintaining proof of consent for messaging programs
Data not required for these purposes will be securely deleted.
✅ Call-to-Action Disclosure
By submitting this form and signing up for texts, you agree to receive informational messages (appointment reminders, account notifications, etc.) from QRC HVAC & Refrigeration at the number provided. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP and no further messages will be sent. Reply HELP for help or email us at workorder@qrc123.com. Link to privacy Policy, Terms & conditions.
QRC HVAC & Refrigeration – SMS Terms & Conditions
By opting in to receive text messages from QRC HVAC & Refrigeration (“QRC”), you agree to the following terms and conditions:
Types of Messages
You may receive text messages related to:
- Service requests and appointment confirmations
- Scheduling changes and service updates
- Promotions, Comfort Club offers, and product notifications
- Customer support and operational alerts
Message Frequency
Message frequency may vary based on your interactions and service history with QRC.
Message and Data Rates
Message and data rates may apply to any messages sent to you from QRC and from you to QRC. Check with your mobile service provider for details on your plan.
Customer Support
For help, reply HELP to any QRC message.
You may also contact us directly at:
Phone: (336) 788-5407
Email: workorder@qrc123.com
Website: QRC123.com
Opt-Out Instructions
You may opt out of QRC marketing and automated text messages at any time by replying STOP to any message.
After you send STOP, you will receive a confirmation message, and no further SMS will be sent unless you re-opt-in.
Eligibility
You must be 18 or older and provide your own valid mobile phone number.
Privacy
Your information will be handled in accordance with our Privacy Policy. We do not sell or share your phone number with unaffiliated third parties for their own marketing purposes.
We don’t:
• Sell, lease or otherwise disseminate your information
• Contact you after you have unsubscribed from our email list
We do:
• Use your feedback to make our sites and customer service better
• Use cookies (more details below!)
• Encrypt sensitive data and use other methods to protect your particulars
Here’s a bit more from our legal friends:
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Cookie Policy
As you browse our site, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction on our site. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. Please contact us if you have questions about our use of cookies or to opt out of AdRoll’s and their partners’ targeted advertising.
To opt out of interest-based advertising such as adroll retargeting please click the following link and click the buttons for browser and/or mobile opt-outs to opt out of each.
http://optout.networkadvertising.org/?c=1
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 19-November-2025.
Contacting Us
If there are any questions regarding this privacy policy you may contact us at workorder@qrc123.com
Terms and Conditions
- This agreement authorizes QRC to perform the scope of work outlined in this document only. Additional services and/or repairs must be approved, in advance, by a representative of the customer, and the parts and labor allotted to perform this agreement cannot be substituted or exchanged with any other service, requested or required. Additional or different services not described herein will be processed and invoiced separately.
- QRC agrees to use trained personnel directly employed and/or supervised by QRC to perform service on the listed equipment.
- All labor provided by any provision of this document is to be performed during normal working hours. These hours are defined as Monday through Friday, 8 AM through 5 PM. Overtime rates will apply for any work performed between 5 PM and 8 AM (Monday through Friday,) week-ends, and holidays. Holidays are defined as New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day.
- QRC shall not be held liable for injuries to persons or damage to property that may result from the operation, improper operation, or non-operation of the equipment listed herein.
- In no event, whether arising out of or related to this agreement as a result of ‘breach of contract,’ or tort including negligence or otherwise, shall QRC be liable to the Client for any special, consequential, incidental, or indirect damage including, but not limited to loss of profit, revenues or goods, loss of use of any products, machinery, equipment, damage to equipment, costs of capital, costs of substitute products, facilities, services or replacement power, down time costs, or claims against the Client for such damages. QRC’s liability to the Client, if any, shall in no event exceed the total of the amount paid hereunder to QRC by the Client.
- QRC and the Client agree that any claim arising from the performance or nonperformance of this agreement, whether based upon this agreement, negligence, strict liability or otherwise, shall be brought within one (1) year from the date such claim arose. The parties consent to exclusive jurisdiction in Winston Salem, N.C. for resolution of all disputes arising hereunder. The Client and QRC do hereby waive the right to trial by jury of any and all issues arising in any actions or proceedings between the parties connected with this agreement or any negotiations in connection therewith.
- To the fullest extent permitted by law, the Client shall indemnify and hold harmless QRC, its agents and employees from and against all claims, damages, losses and expenses, including but not limited to attorneys’ fees, arising out of or resulting from the performance of work hereunder, provided that such claim, damage, loss or expense is caused in whole or in part by anyone for whose acts the Client may be liable, regardless of whether it is caused in part by the negligence of QRC.
- QRC and the Client agree that this document, and all schedules identified herein constitute the entire agreement between the parties.
- The Client agrees to not solicit or pursue any QRC employee for any services outside of the company’s business, including potential employment.
- This proposal is the proprietary property of QRC and is provided for Client’s use only. QRC guarantees the price stated in this agreement for thirty (30) days from proposal date above. This proposal will become a binding agreement only after acceptance by the Client and approval by a Manager of QRC as evidenced by their signatures above. This agreement sets forth all of the terms and conditions binding upon the parties hereto; and no person has authority to make any claim, representation, promise or condition on behalf of QRC, which is not expressed herein.
- QRC is not a D.O.T. certified waste hauler and cannot legally transport used refrigerant oil. All oil taken from refrigeration equipment containing CFC’s HFC’s or HCFC’s is the sole property of the client.